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  • Ivan Saul Cutler
    Happy father, husband and friend; enthusiastic quidnunc, quick wit, insatiable desire for truth and honor
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August 28, 2007

luxury services, not product

There is a new book on the market called “Deluxe: How Luxury Lost its Luster” by Dana Thomas. The main premise is that in order to maintain high profit margins, luxury brand conglomerates are cutting corners on production, curtailing the quality that requires higher prices and thus creating a “luxury” product—something only a few can afford. Bernard Arnault of LVMH succinctly put it, “luxury goods are the only area in which it is possible to make luxury margins.”

With this in mind, I think it behooves design professionals to focus on the most valuable service (not product) oriented aspects of what they do, think of it in terms of “white glove” service, and then insist on a premium in order to deliver the highest and best quality of service. There is a vast market of individuals around the world that have the money and will pay the premium. Market yourself to them!

August 16, 2007

ideas

I recently read the book “They Made America: From the Steam Engine to the Search Engine” by Harold Evans, Gail Buckland, and David Lefer.  I am truly amazed at how much of our society has been created by so few people. Everything that we use today from electricity, communication equipment, oil, farm equipment, brassiere’s for women, guns, medication, you name, was imagined and made profitable by one or a handful of people.

What’s significant about this is not the initial ideas themselves (because frequently, many people have conceptualized a breakthrough), but the creation of the idea into a workable and profitable concept. In many cases, a market had to be created for the invention to even exist. Take electricity for example: the idea of electricity was terrific, many experiments happening with it around the world. However, there were no stations to convert electricity in a form that would transmit over long distances, no boxes to receive and convert them into usable energy at a home/office, no switches to flip to turn-on the light bulbs that required the electricity to glow. EVERYTHING had to be created and the market and distribution systems needed to be created as well.

The amount of sheer will, determination, investment, persistence, and hard work, often in the face of relentless, negative public perception, personal loss and deprivation, and utter despair, makes the accomplishments of the men and women in the book simply staggering! I stand humbled and in awe of the many that have come before us in this amazing world we live in.

With respect to our own design industry, I am constantly amazed by clever creations that designers and architects imagine and attempt to bring to market. It takes courage to design and sell an idea, especially to people who lack the ability to see something in the conceptualization stage, but who require the physical object. So, hats off to the creators, marketers and sellers of ideas!

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